Frequently Asked Questions
Where can I find allergen information?
If you need to know what notifiable allergens are in your cake you can either request this information by phone on 01225 444465, by email to email@example.com or by asking your delivery driver at the time of delivery.
Can I request an early delivery time?
If you need your cake for a party or event which is before your delivery time, why not have the cake delivered the day before? All our cakes keep well in the fridge. We are unable to give early deliveries.
You used to deliver to my area, now you don't, why?
Unfortunately due to the constant increase in price of fuel and staff costs we have had to make the difficult decision to reduce our delivery area. You can collect from our shop.
Can I book in advance?
Yes, you can order up to six months in advance. You enter your delivery/pickup date as part of checkout.
For Wedding Cakes we take orders up to two years in advance.
Do you deliver?
Yes, we deliver everyday except Sunday. We deliver to most BA, SN and BS postcodes, click here to see our delivery area map.
Can I choose my delivery date?
Yes, you choose your delivery date as part of checkout.
What are your delivery times?
For BA city postcodes
Monday 2pm to 6pm (you choose your time at checkout) one hour slots are available
Tues to Fri 11am to 6pm (you choose your time at checkout) one hour slots are available
Sat 11am to 2pm only
Other BA postcodes delivery is 11am to 4pm
For all BS postcodes delivery is 3pm to 7pm
For all SN postcodes delivery is 5pm to 7pm
Can I pickup from your shop?
Yes, you can we are at 132 Walcot Street, Bath, BA1 5BG.
How long do your cakes last?
They will last a good four days in the fridge, they do need to be kept refrigerated.
Can I freeze your cakes?
Yes, they need to be in an air tight container and can be kept in the freezer for three months. You should remove any fresh fruits from the top of the cake before freezing.
Do you include an invoice in the delivery?
No, we know lots of our deliveries are gifts so we never include any pricing information with deliveries. If you need an invoice please drop us a email request.
Do you make vegan cakes?
Yes, we have a great and ever expanding range of vegan cakes, take a look at the Vegan Options section on the menu.
Do you make gluten free cakes?
Yes, we have a great and ever expanding range of gluten free cakes, take a look at the gluten free section on the menu.
Do your cakes contain alcohol or gelatine?
No, all our cakes, cupcakes and bouquets are alcohol free and do not contain any pork products including any gelatine. Our cakes are halal.
Do you deliver to universities?
Yes, we deliver to all the campuses in our delivery area (Bath, Bristol and SN postcodes). Please ensure you include the contact number of the recipient in your order, we cannot enter the buildings so they have to come down to receive their delivery.
Want to ask something else?
Drop us a line firstname.lastname@example.org
Call us 01225 44 44 65.